Riverside Dental Practice Complaints Procedure

We are always happy to hear your views and encourage feedback on ways in which we can improve our service. Should you have any views or reasons for complaints, please contact the Practice manager:

Jo Wightman on 01271 813721 or reception@riversidepractice.co.uk.

If you visit in person, you will be able to discuss the matter in a private area of the building. Should your complaint not be resolved by us, we will take the written details from you and discuss the matter with Dr Preston.

We will send you a written acknowledgement of any written complaint you send us within 3 working days.

Should you feel that you would like to take your complaint further, please contact:

For NHS patients:

Tel: 01392 205 205 

Email : d-icb.patientexperience@nhs.net

For Private patients:

Dental Complaints Service

Telephone: 0208 253 0800    Mon-Fri 9.00am-5.00pm 

Click here for the Dental Complaints Service website.

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