Riverside Dental Practice Complaints Procedure

We are always happy to hear your views and encourage feedback on ways in which we can improve our service. Should you have any views or reasons for complaints, please contact the Practice manager. If you visit in person, you will be able to discuss the matter in a private area of the building. Should your complaint not be resolved by us, we will take the written details from you and discuss the matter with Dr Preston.

We will send you a written acknowledgement of any written complaint you send us within 3 working days.

Should you feel that you would like to take your complaint further, please contact:

Denplan’s Complaints Handling and Risk Management Department

Telephone: 0800 169 7220

The local Primary Care Trust for NHS patients:

Patient advice and liaison service (PALS)

01271 314090

Dental Complaints Service

Telephone: 02082530800

Click here for the Dental Complaints Service website.

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